Introduction
At CreatorOSX, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our service.
By using CreatorOSX, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.
Information We Collect
We collect several types of information to provide and improve our service to you:
- Account Information: When you create an account, we collect your name, email address, and information from your authentication provider (such as Microsoft, Google, or other identity providers).
- User-Generated Content: This includes any content you upload, create, or process through our service, such as URLs, text, transcripts, summaries, and other materials you work with.
- Usage Data: We automatically collect information about how you interact with our service, including pages visited, features used, actions taken, and timestamps of your activities.
- Technical Data: We collect technical information such as your IP address, browser type and version, device information, operating system, and other technology identifiers on the devices you use to access our service.
- Cookies and Similar Technologies: We use cookies, local storage, and similar tracking technologies to enhance your experience, remember your preferences, and gather analytics data.
How We Use Information
We use the information we collect for the following purposes:
- Providing and Operating the Service: To deliver the features and functionality you expect, process your requests, and maintain your account.
- Authenticating Users: To verify your identity, manage your sessions, and ensure secure access to your account.
- Improving Product Performance: To analyze usage patterns, identify issues, and enhance the user experience through updates and new features.
- Customer Support and Communication: To respond to your inquiries, provide assistance, and send important service-related notifications.
- Security and Fraud Prevention: To detect, prevent, and address security threats, fraudulent activity, and abuse of our service.
- Legal and Compliance Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.
Data Storage and Security
We take the security of your data seriously and implement industry-standard measures to protect it:
- Your data is stored securely using industry-standard cloud infrastructure and security protections.
- We use encryption to protect data in transit (via HTTPS/TLS) and at rest where applicable.
- Access to personal data is limited to authorized personnel who need it to perform their job functions.
- We regularly review and update our security practices to address emerging threats.
While we strive to use commercially acceptable means to protect your personal data, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to following best practices to safeguard your information.
Data Sharing
We respect your privacy and are committed to being transparent about how we share your data:
- We do not sell your data: We will never sell your personal information to third parties for marketing or advertising purposes.
- Trusted Service Providers: We may share data with trusted third-party service providers who help us operate our service, such as cloud hosting providers, authentication services, and analytics platforms. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
Third-Party Services
Our service may integrate with or link to third-party services to provide certain functionality:
- Authentication Providers: We use third-party identity providers (such as Microsoft Entra ID) to authenticate users and manage sign-in processes.
- Analytics Services: We may use analytics tools to understand how our service is used and to improve performance.
- Content Sources: When you request transcripts or content from external sources like YouTube, we interact with those platforms on your behalf.
These third-party services have their own privacy policies governing how they collect and use your data. We encourage you to review their policies to understand their practices.
Cookies
We use cookies and similar technologies to enhance your experience on our service:
- Essential Cookies: These are necessary for authentication, maintaining your session, and enabling core functionality. Without these, the service cannot function properly.
- Preference Cookies: These remember your settings and preferences to provide a more personalized experience.
- Analytics Cookies: These help us understand how you use our service, which pages are most popular, and how we can improve.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of our service.
User Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
- Deletion: You have the right to request that we delete your personal data, subject to certain legal exceptions and retention requirements.
- Withdrawal of Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
- Data Portability: In some jurisdictions, you may have the right to receive your data in a structured, commonly used format.
- Objection: You may have the right to object to certain types of processing of your personal data.
To exercise any of these rights, please contact us using the information provided in the Contact section below.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
- Account data is retained as long as your account remains active.
- User-generated content is retained until you delete it or close your account.
- Usage and analytics data may be retained in aggregated or anonymized form for longer periods to improve our service.
- We may retain certain data as required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.
You may request deletion of your account and associated data at any time by contacting us. We will process your request in accordance with applicable laws and our data retention policies.
Children's Privacy
CreatorOSX is not intended for use by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children under this age.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to delete that information from our servers.
International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.
When we transfer your data internationally, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws. These safeguards may include:
- Using standard contractual clauses approved by relevant authorities.
- Transferring data to countries that have been deemed to provide adequate levels of data protection.
- Implementing additional technical and organizational security measures.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:
- We will update the "Last updated" date at the top of this page.
- For significant changes, we may provide additional notice, such as an email notification or a prominent notice on our service.
- Your continued use of the service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
Contact Information
If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:
Email: support@creatorosx.com
We will respond to your inquiry as soon as possible and within any timeframes required by applicable law.